1. Eligibility for Refund:

• Courses: You are eligible for a refund within 30 days from the date of purchase if you have completed less than 10% of the course content and have not downloaded any course materials.
• Question Banks: You are eligible for a refund within 15 days from the date of purchase if you have not accessed or downloaded any questions from the question bank.

2. Non-Eligibility for Refund:

• Courses: Refunds will not be provided if more than 10% of the course content has been viewed or if any course materials have been downloaded.
• Question Banks: Refunds will not be provided if you have accessed or downloaded any questions from the question bank.

3. Cancellation Policy:

• Courses: If you wish to cancel your enrollment in a course, you can do so within 24 hours from the time of purchase for a full refund.
• Question Banks: You can cancel your purchase of a question bank within 24 hours from the time of purchase for a full refund.

4. Refund Procedure:

To request a refund or cancel your purchase, please contact our customer support team at [email protected] within the eligible refund or cancellation period.

Refunds will be processed to the original payment method used for the purchase.

Once your refund is processed, it may take 5-7 business days for the amount to reflect in your account.

5. Disputes:

In case of any dispute regarding eligibility for a refund or cancellation, Exclusive Education Aid reserves the right to make the final decision.

6. Changes to Policy:

Exclusive Education Aid reserves the right to update or modify this refund and cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By purchasing a course or question bank from Exclusive Education Aid, you agree to abide by the terms of this refund and cancellation policy.

If you have any questions or need further assistance, please contact our customer support team.